Remote Support

First step to this process is to call our office and speak with a technician prior to downloading and using the remote support client. This is important as if the tech is not aware of your support needs, no one will help you. Also, it needs to be determined if remote support is needed first.

TeamViewerIf this icon is already in your system tray (i.e. the bottom right hand corner of your screen), then you can skip downloading this and simply double click it and call us with the numbers.

Once the need for remote support has been determined, follow the steps for Firefox, Internet Explorer, Google Chrome (on Windows based computers) or Safari (Mac OS X Only) to download and run the remote client.


FirefoxInstructions for using Firefox

1. Click the download button.

Download TeamViewer

2. Click "Save As" and it should download to your My Documents/Downloads folder. If it asks you where to save the file, choose My Documents or your Desktop and remember where you saved the file.

3. Browse to your My Documents/Downloads folder or wherever you saved the file and double click it to run the file.

Run Program

3a. If Windows gives you the following warning, choose to Run the program.

Run Warning

4. Tell me the ID and Password the program will randomly generate.

TeamViewer Window

5. Sit back and enjoy.


Internet ExplorerInstructions for using Internet Explorer

1. Click the download button.

Download TeamViewer

2. Click "Run" and it should download and run the file.

Internet Explorer 9/10/11 Run Dialog

Internet Explorer 9/10/11

2a. If Internet Explorer gives you the following warning, choose to Run the program.

Run Warning

3. Tell me the ID and Password the program will randomly generate.

TeamViewer Window

4. Sit back and enjoy.


Google ChromeInstructions for using Google Chrome

1. Click the download button.

Download TeamViewer

2. Click "Save" and it should download to your My Documents/Downloads folder. If it asks you where to save the file, choose My Documents or your Desktop and remember where you saved the file.

Google Chrome Save

3. Browse to your My Documents/Downloads folder or wherever you saved the file and double click it to run the file.

Run Program

3a. If Windows gives you the following warning, choose to Run the program.

Run Warning

4. Tell me the ID and Password the program will randomly generate.

TeamViewer Window

5. Sit back and enjoy.


SafariInstructions for using Safari on OS X (Mac)

1. Click the download button.

Download TeamViewer

2. The file should automatically start downloading into your downloads folder.

Save File

3. Once the download is complete, double click as shown below to start the Teamviewer Client.

Mac Teamviewer Step 3

4. The file should open and inform you to double click the big TeamViewer icon to begin. (IF you do not see this, minimize the browser as it may be behind it.)

Run Program

4a. You may get a warning about opening the file. Choose Open.

Run Warning

5. Tell me the ID and Password the program will randomly generate.

TeamViewer Window

6. Sit back and enjoy.

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Remote Support


If you have a possible simple issue that could be simply resolved or an issue you'd like to show us without bringing in your PC or debating if you need an onsite call, you can use our remote support option. Click the image to find out how.

Remote Support

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